April Fool’s Day….Guess who’s Back?
4/01/2008
Andrew’s medical leave has come to an end and TS is happy to have him back. How happy? Well true to the day’s theme, an acquisition emergency just “happens” to occur on his 1st day back. Rushing to save the day, he opens the bindery room for a surprise welcome back lunch!
“I got punk’ed.”
3/19/2008
Kathleen’s book is located on this site:
http://digilab.browardlibrary.org/cdm4/document.php?CISOROOT=/2007fabp&CISOPTR=67&REC=11
Check it out and send your congrats! GREAT JOB KD!
Faculty/Staff/Administration
Engagement Commitment Plan
Name: Susi Seiler
Report ID:
Unit Name: Sherman Library / Technical Services
These are the engagement items on which we will focus: GOAL CATEGORY:
Q4. Recognition
Q12 Learn & grow
Area of Strength: Q12
Area of Opportunity: Q4
This is what we will do to drive increase faculty/staff/administration engagement on this item:
Q4. Recognition
Everyone in the department will assume responsibility for giving recognition or praise. We will hang a corkboard on the wall, where we can place thank you/recognition notes. We will recognize that when Library programs are mentioned in NSU SharkBytes, this recognition would probably not have been possible without our back-room participation. We will have a “praise party,” where we talk about each other’s accomplishments. We will all remember to say please and thank you, and that our focus should be on the positive, not the negative.
Q12. Learn & grow
Each staff member will be actively engaged in developing a professional development plan. Ideas to consider: looking at SEFLIN’s community of learning site for workshops and videos to view, shadowing others in their job, sharing ways to learn via email, suggestion box, be more open to communicating, laughter. Accomplishments will be recognized on the departmental blog.
This is what success will look like:
Q4. Recognition
Each member of the department will be a productive and happy team player. Everyone participates in giving recognition and praise.
Q12. Learn & grow
Each performance appraisal in April 2008 will have a section developed for professional development. Each staff member will be actively engaged in developing this section of the evaluation, crafted to meet everyone’s individual goals.
This is how we will know we are making a difference:
Q4. Recognition
We will know we are making a difference when we are able to increase the amount of recognition each of us is offering the other members of the team.
Q12. Learn & grow
We will know we are making a difference when each member of the team is actively engaged in developing a plan to learn and grow.
This is when we will review our progress:
We will add “staff engagement” as an item to each departmental monthly meeting, and evaluate our progress. We will have a Thanksgiving meal together, and review and celebrate our achievements.
Overview of the NSU is You Survey Results:
February 20, 2008
CHARACTERISTICS OF ENGAGED EMPLOYEE
Productive
Proactive*
Happy*
Responsible
Creative
Team playing*
Compassionate
Volunteer
Punctual
Learner
Professional development participator
Idea-improvement suggested
Friendly
Constructively critical
Actively involved in decision making
Problem-solving
*Ones we picked as top three
TOUCHPOINTS (numbers indicate, from 1 to 5, how much control we have over these things)
Clean restrooms 2
Library tours 4
Parties 3
Career ladder 1
Training 3
Parking 1
Dining facilities/options 2
Work/life balance 4
Work environment 3
Physical resources 3
Salary 1
Benefits 1
IDs/Keys 1
Good interdepartmental relations, with 3
Accounts payable
Purchasing
Mailroom
Others
Space 1
Quality of supervisor relationship 3
Cross-training 4
Safety 2
THINGS WE’RE DOING WELL (for continued improvement):
Q2, Q11, Q12
THINGS TO IMPROVE ON (that we’re not doing so well on):
Q10. Q7, Q4
THINGS FROM SURVEY THAT SURPRISE US:
–Low on Q10 but somewhat high on Q9 (best friend def.)
WAYS TO IMPROVE ENGAGEMENT
Know process flows
TS shirt, gear, logo
Parties (involve more people In planning them)
“TS Day”
Say thanks and please more often
Positive, not only negative, reinforcement
Sharkbyte recognition
Use blog to get the word out on what we do
Improve blog, add stats
Participate in training, e.g. SEFLIN
Explore professional growth/continuing ed.
IMPROVEMENT PLAN1 Identify things to work on
STRENGTH: Q12 (learn and grow) OPPORTUNITY: Q4 (recognition)
2 What we’ll do:
Thank-you notes
Please and thank you
Praise party
Corkboard with recogs and thankyous
Shakbytes
3 Making opportunities (how)
Be more open to talk
ID opportunites through email (?) (maybe this means opportnities for prof dev.)
Look at SEFLIN site
Shadowing others in their job
Laughter
Suggestion box
4 Succcess (measured)
More engagement
Have a continuign ed. Plan to learn and grow
Q4 – @ monthly meetings
Short-term: corkboard
Long-term: blog, meetings
5 Knowing we’re happy, proactive team players
Able to increase the amount of recognition each of us is offering other team members
6 Reviewing progress
In November, at a T-giving party
Student
Engagement Commitment Plan
Name: Susi Seiler
Report ID:
Unit Name: Sherman Library / Technical Services
Goal Category: Passion
These are the engagement items on which we will focus:
Area of strength:
The Library is a natural social gathering space, with strong audiovisual and
e-collections.
We are the behind the scenes production crew and we can make things
happen!
Area of opportunity:
We will take a leadership role in transitioning materials into e-format and maintaining a strong audiovisual collection. By acquiring, cataloging, and assisting to promote our audiovisual collection and e-resources and foreign language material, we will assist students to feel like NSU is a perfect place for them. Because whether they are local or distance students, we have great items for them!
This is what we will do to drive increased student engagement on this item:
We will enhance our skills to acquire and catalog audiovisual and e-resources, and create the most efficient and effective workflow. We will be vigilant about performing database maintenance, and fix broken links, in order to make students happy that they can access information without problems.
We will assist other departments to promote our audiovisual and e-resource collections. We will meet with PLS, Reference, Archives, Collection Development, Marketing, and Library Development staff to see if they are in need of reports which we could create routinely for them. We will identify and distribute reports on audiovisual materials, e-books, and e-journals to subject librarians.
This is what success will look like:
Audiovisual material and e-resources will be acquired and cataloged quickly and efficiently. Millennium will provide accurate information. We will incorporate e-books into our approval plan by the end of 2008.
With improved promotion of our collections, we expect to see an increase of student use of the library collections. This will be measured by usage statistics for our audiovisual and purchased e-resources.
This is how we will know we are making a difference:
At least one article will appear in SharkBytes or the Library newsletter highlighting a newly acquired collection or service.
Positive feedback will be received from our colleagues that they (1) are seeing an improvement in the acquisition and cataloging of audiovisual and e-materials, (2) are seeing user satisfaction improve as a result of our database maintenance efforts, and (3) are using the information we are providing to them to promote the collections.
Usage statistics will increase.
This is when we will review our progress:
We will add “student engagement” as an item to each departmental monthly meeting, and evaluate our progress. We will have a Thanksgiving meal together, and review and celebrate our achievements.
Overview of February 28, 2008 Meeting:
Technical Services: NSU is You Meeting: Student Engagement
February, 28, 2008
Room 3015
Notes
Confidence:
- Being yourself
- Assertive
- Liking yourself
- Personal Trust
Integrity:
- Doing the right thing all the time
- Being true to yourself
- Self Respect
- Honesty
Pride:
- Telling the world
- Sense of loyalty
- Satisfaction
- Attitude contains well being
- Being involved all around
Passion:
- Illogical Enthusiasm
- Intense feeling
- Extremely motivated
What we have:
Passion – participation in extracurricular activities
Pride – Spread word our services
Integrity – database maintenance, attention to detail, work hard to get books available (i.e. genealogy)
Confidence – Being approachable, help others, employment opportunities for students
Goal Category: Passion
Strength: Social gathering/providing tools
Opportunity: Assist Advertising the AV collection and transition majority of materials into e-format (include foreign languages)
Increase Student Engagement by:
- Making it happen
- Assist promote hidden collections
- Acquire e-versions of resources
- Routine Create lists of new items for subject selectors
- Routine DB maintenance to clean broken links – making student happy that they can access information with no problems.
Success will look like:
- End of the year an approval plan that incorporates e-books
- Catalog materials faster more efficiently
- Increase of student use of the library collections and overall satisfaction with special colelctions
How we know we are making a difference:
- Positive feedback from colleagues
- Increase in usage statistics
- Distribute EBSCONET new titles to subject selectors
- Regular meetings with PLS, REF, Systems, etc.
Review our Progress:
- Every month – updates at TS meetings
- Thanksgiving party
____________________________________________________________________________________
December Calendar The Calendar for December as of 11/19/07 looks like this:
December Calendar
Web Conferencing – A new way to communicate and have meetings with not only the department but also with other departments, libraries and even vendors.
Web Conferencing systems are being used by libraries and library-related organizations to produce and distribute a wide-variety of live on-line events, including lectures, book discussionsm professional development programs, workshops, and on-line meetings.
There are different features to this system such as: voice-over-IP, text chatting, co-browsing, whiteboarding, application sharing, and podcasting, etc.
information about this innovative technology can be found at:
http://www.tapinformation.com/OLA200710_files/frame.htm
